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Covid-19 Policy and Protocols

Lonsdale Grove Temporary Policy Changes re: COVID-19 – November 15, 2021

As our province prepares for reopening, we too are looking forward to a return to normal.

Check in and out:
We cannot invite you into our building until the general mask order is rescinded. Our staff will meet you in the parking area and take your pet safely to their private suite or condo. Please have your pet on a leash or in a carrier and please maintain a 2-meter distance from our staff, where possible. Please put your pet’s food and medications on the driveway.

Please confirm feeding and/or medication instructions via detailed email.

Deposits can be made from our website through PayPal, via E-Transfer, or with a Visa or MasterCard by telephone.  We have a wireless credit/debit machine that we will bring to you in the parking area upon check out for payment.

What to bring:
Please bring only enough food and medications necessary for their stay. You may bring a toy or blanket or something familiar.  Don’t bring bowls, scoops or other measuring instruments.

By appointment only. Some boarding guests qualify for a grooming discount. Please register and make your reservation online. A certificate of vaccine for Rabies is required.  We are now grooming Tuesday through Saturday.

All tours of our Pet Hotel are suspended until the mask order is rescinded. While staff can socially distance when working, it becomes very difficult when we have other people in the building. When we do tours staff are still in the common areas and are bringing dogs to and from the play yard.  There isn’t a time when we stop working so a tour can take place.

We will announce when tours may resume.  As always, tours are by appointment only. This is to ensure that we will have enough staff available so that the care of the pets in-house will continue uninterrupted.  Future tours will be limited to 2 people at a time only. This might be 2 adults, or 1 adult and 1 child, as long as the limit is 2.  The tour will take about 20 minutes. Please understand that our Pet Hotel is not a large facility.  It was designed for premium pet care with an efficient staff compliment. When we bring more people into the building we have to work around them so there must be a limit.

Your pets will continue to enjoy our hospitality, attention and individual care and have a great time! We are committed to excellence in health and safety practices for the pets in our care and their human families by reducing risk where possible. For now, please accept our grateful “thank you” rather than shaking hands.

Thank you for your understanding. Please stay safe.

Rick and Paul and team.