What you need to know.

Vaccination Requirements

We will accept titer test results proving active antibodies in lieu of any vaccine other than Rabies. We must have an up-to-date Certificate of Vaccine for Rabies or a legal Waiver signed by your veterinarian. We will always defer to your veterinarian’s recommendations regarding vaccines for your pet(s). Please ensure vaccinations are completed at least 7 days prior to arrival.

Dogs: Certificate of Vaccination signed by your Veterinarian to include proof of up-to-date vaccination against:

    • Rabies as required by law
    • DHPP/ DAP or equivalent
    • Bordetella(Canine cough) – optional. Our HVAC’s superior Ultra Violet air purification ensures that your dog breathes only clean and sanitized air in their personal dog suite.

CATS: Certificate of Vaccination signed by your Veterinarian to include proof of up-to-date vaccination against:

  • Rabies as required by law


Details of Boarding

Behaviour:  Please understand that Lonsdale Grove is a Pet Hotel designed to provide low anxiety boarding services for small breed dogs and cats who are well adjusted family pets.  We are not a training facility and therefore cannot accept any pet who is a danger to our guests or to our team members. Thank you for your understanding.

Emergency Care:  Any pet requiring emergency veterinary attention during their stay will be taken to the Emergency Veterinary Clinic of Waterloo which is only minutes (8.8kms) away from us at 14 – 405 Maple Grove Rd, Cambridge. Every attempt will be made to contact the owner and/or emergency contacts. All costs incurred are at the owner’s expense.  Please ensure a contact person/yourself or a decision maker is reachable by the vet when you are away.  This person should be able to make decisions and make payment.

Neutered/ Spayed:  Preferably neutered/ spayed by sexual maturity  – typically within first year. Exceptions will be considered. Non-neutered/spayed pets will be excluded from group play.

Parasites:  Your pets should be properly dewormed. Your pet should be on a flea prevention program such as ‘Revolution or Advantage’ and not have tics or fleas. Flea collars are not acceptable substitutes. We are not responsible if your pet contracts fleas. Any Pet who has fleas will be administered a flea bath at the owner’s expense.

Health:  Pets should be generally healthy and without any contagious infection, disease or parasite. Full disclosure of your pet’s health is mandatory.

Hygiene/ grooming:  Basically clean without a malodorous coat.

Medications:  We will administer Insulin injections, subcutaneous fluids as well as oral pill, capsules and liquids, eye and ear drops etc. Please ask about other medications or special needs as required. All prescribed medications must come to us in their original dispensed container complete with dose requirement and contact information for the prescribing veterinarian. It is always a good idea to supply extra medication. Please do not prefill syringes. Please bring enough syringes/needles for the entire stay. We cannot resheathe and reuse needles. It is a health and safety violation. Please do not prefill pill pockets or other methods of hiding the medication. It is imperative that we are certain about what we are administering.

Personal Items:  We are not responsible for items left behind, lost, broken etc. Please ensure you have all personal items at check-out.

What should I bring?:

Food: You may bring your own food, otherwise we feed a grain free, house dry only – Blue Wilderness. Please pre-portion if possible, or tell us an exact feeding amount unless free-fed.  Do not bring huge containers, we do not have the storage space.  Bring enough for the stay, or 1 or 2 days extra at the most.  Do not bring bowls or measuring instruments. Please resist the thought to bring new or larger portions of food. It’s important that we maintain the very same feeding routines as you have at home.  Familiarity will help your pet to feel secure. We will feed raw.

Water: Please do not bring water. The water at Lonsdale Grove comes directly from the aquifer. It tests clean and drinkable at source however we still filter it several times, sanitized via ozone and UV light. It is of equal or better quality than anything you can buy in a bottle or clean at home. We do not have space to store water for each pet.

We are all inclusive in that we provide: beds, blankets, toys, bowls, food and treats.  If you wish to bring blankets, beds, toys, crates etc….. you are welcome to do so.  Having familiar items can make your pet more comfortable and feel safe. We provide all stainless dishes and prefer to use our own. We provide litter and litter boxes.  We will feed your pet on your schedule. Details will be recorded on check-in.

When you arrive:

CATS – must arrive in a carrier. Lose cats, or cats on leashes will not be accepted for boarding.

DOGS – must arrive on a leash or in a carrier. Please do not allow your dog to wander off leash on our property. There is wildlife outside of the Pet Hotel yard and there is traffic in the driveway and parking area.

Our Hours by appointment:

Monday – Sunday – regular days               7:30am- 7:00pm

STATUTORY holidays                                  9:00am- 5:00pm

Christmas Eve and New Year’s Eve           7:30am- 5:00pm

Christmas and New Year’s Days                Closed for all appointments but we are here working.

If you cannot pick up your pet by the latest closing time above they must stay until the next day. We do not make appointments outside of our posted hours. The office will be closed at the exact closing time. It is highly recommended that you arrive well before the posted closing time.